Privacy
Policy
TYPES OF INFORMATION WE COLLECT
Quotes for Products and Services
Our site contains forms that allow you to enter personal
identifiable information in order to receive a quotation for the goods
and services we offer. These services include, but are not limited to transportation
and moving services, packing services, and warehouse services. Depending on
the type of service, we may collect different information from you in order to
accurately respond to your request. We may need to share your personal
identifiable information with our partners and affiliates in order to
accurately give you the information you have requested. When you submit this
information you agree that it’s okay to share this information with our
partners and affiliates.
Payments for Products and Services
You also have the option of paying for our products and services
through our website. We do not store any of this information on our web
servers. The links for payment on these pages connect directly to our banking
institution. When you enter your payment information for payment you enter
this on our banking partner’s website and the transaction is governed by their
privacy policy. You may review their Privacy Policy and commitment to you here. If
you choose, you may also make payments by phone or mail. Please contact us
using the information on our invoice to make alternative payment arrangements.
Contests and Sweepstakes
Our site sometimes includes notices of promotions we are
conducting, and we may permit you to enter electronically in some cases. If
that occurs, we will use the information you provide for the purpose of
conducting the promotion (e.g., to contact you if you're a winner). Within a
reasonable time after the conclusion of the promotion, the personal information
will be deleted from our database, unless you've agreed to permit us to keep it
and use it to contact you again.
Questionnaires and Surveys
We may occasionally ask visitors to complete surveys and opinion
polls about their attitudes and interests. Surveys help us to understand your
needs. If sample answers to surveys are posted on the website site, no
personally identifiable information will be included. If you participate in one
of our surveys, you can be assured that we do not maintain any personal
information about you in our databases as a result of the survey.
How We Use Your Personal Information
If you specifically agreed to follow-up contacts by us or asked
to be put on our mailing list when you registered, we may contact you from time
to time. For example, we may send you marketing or promotion materials; we may
respond to your comments or requests for information; or we may contact you if
needed in the course of processing a product or service you requested through
our website.
When you use our quotation function, we collect whatever
information you submit, this includes the information entered into the comments
area. Please remember that when you post your comments they are publicly
available, so you should exercise caution when deciding to disclose anything
personal about yourself. We will not display comments that include personally
identifying information.
In the e-mail section of our site, we ask for some personally-identifiable
information, such as your name and phone number. We use this information only
if we need to contact you directly because our attempts to contact you by
e-mail were unsuccessful. We don't use your e-mail address for any purpose
other than responding to the message you've sent, unless we have your
permission.
We also use personal information about you to improve our
marketing and promotional efforts; to statistically analyze website usage; and
to improve our features and content. We may also use your personal information
to deliver content that is customized to your interests as we best understand
them from the information you've provided to us and your activities on the
site. This customized content may include such things as banners, product information,
and promotions. We do not collect personal information automatically, but we
may combine non-personal information collected automatically with your
previously submitted personal information.
Third Parties Who Provide Support Services to Berger Transfer
& Storage
In the course of doing business, we employ other companies and
individuals to perform a variety of functions on our behalf. For example, we
hire agencies to help administer moving services, to analyze data, to fulfill
orders you place, and to provide customer service. These agents (including
Allied Van Lines and SIRVA) may have access to personal information if it is
needed to perform their functions for Berger Transfer & Storage and it’s
affiliates; however, they are prohibited from using it for other purposes and
they are required to maintain the information in confidence.
Data Sharing and Transfer
We do not sell, transfer, or disclose the
personally-identifiable information we gather at our websites to third parties
without your prior consent. There are only two exceptions to this rule: (1) We
will disclose information in cases where we believe in good faith that it is
necessary to prevent a crime or an injury to ourselves or third parties; and
(2) We disclose information to third parties who provide support services to
us, as described above including Allied Van Lines and SIRVA.
There may be times when we share aggregate information about our
visitors (for example, the percentage of male and female visitors to our site)
with advertisers, business partners, sponsors, and other third parties in an
effort to customize or enhance the content and advertising of our site for our
users. We may also aggregate data from web log files (such as your web browser,
operating system, pages visited, etc.) to understand how users navigate the
site and what features are most popular.
Links to Other Sites
Berger Transfer & Storage does its best to make sure that
every link on our website sends you and/or your kids to a safe place on the
Internet. However, websites and addresses change quickly, and Berger Transfer
& Storage cannot guarantee the content of every site to which we provide a
link. In addition, different websites have different privacy policies. You
should always check the privacy policy of the specific site you're visiting to
understand your rights.
Choice and Control
You are ultimately in control of the personally-identifiable
information you provide to us on our site. For example, you can always change
your preference for follow-up contacts just calling us as mentioned on the
About and Contact Us sections of our website.
Important Note to Kids
Before providing your name, address, e-mail address, or any
other personal information to anyone on the Internet, be sure to ask your
parents if it's OK.
Children's Privacy Policy
We are committed to keeping your child safe while using our
website(s). We do not directly collect personally identifiable information
from kids under 13 in the child-directed areas of our website, except as
permitted by federal regulations and Children's Advertising Review Unit (CARU),
a part of the Council of Better Business Bureaus, guidelines. We do sometimes
offer promotions in areas of our website, such as a sweepstakes or contest. In
those cases, we may permit the child to enter by submitting a first name and
e-mail address only, along with the name and e-mail address of his/her parent.
We then would notify the parent about the child's entry, and offer the parent
an opportunity to withdraw the entry and remove the submitted information from
our database. If the parent permits the child's participation in the promotion
and the child wins, we contact the parent (not the child) for further personal
information needed for any prize delivery. We do not use the child's personal information
for any purpose other than completion of the promotion, and we do not share the
information with third parties (other than support service companies as
described above), unless we've explicitly said so in the notice to parents. We
delete both the child's and the parent's personal information from our database
within a reasonable time after the conclusion of these promotions, unless the
parent has given permission for us to retain the information in our files.
Under federal law, websites directed to children under 13 are
prohibited from conditioning a child's participation in an activity on the
child's disclosing more personal information than is reasonably necessary to
engage in the activity. We comply fully with this requirement.
Upon proper identification, any parent can review any personal
information we have collected from their child, if we are still maintaining the
information in our operational database. They may also request that the
information be deleted from our database, and refuse to permit further
collection or use of their child's information. If you are a parent and wish to
exercise these rights, please contact Berger Transfer & Storage as
described below.
How
To Contact Us
If you have any questions about our Privacy Policy, you can contact
us at:
2950 Long Lake Road, Roseville, MN 55113
Attention: Customer Service Department
(800) 328-2459
We'll be
happy to answer your questions or hear your concerns.